Help Center


What is click and collect?
Click and collect is the self-collection/pick-up delivery method for your products. If this delivery method is selected, your items will not be delivered to you but must instead be picked up from the vendor’s assigned location.  It is treated similar...
How to initiate a return request (RMA)?
Select the profile icon and click “My Account”.mgz-element.xfrcb91 .image-content{width:100%;text-align:center;}.mgz-element.xfrcb91 .image-title{font-size:16px;}Click on “My Orders” on the left navigation paneClick “View” on the order you wish to request...
How to check my refund status?
Click on “My Returns” on the left navigation pane.mgz-element.wiwi7km .image-content{width:100%;text-align:center;}.mgz-element.wiwi7km .image-title{font-size:16px;}You will be able to see a summary and the status of your returns request.mgz-element....
Is my SISTIC Mall account different from my SISTIC Patron account?
No, the account that you used to purchase tickets can also be used in SISTIC Mall!Take note, for ticket booking history please proceed to:
How to change my delivery address?
Click on “Edit Address”.mgz-element.n0pb50e .image-content{width:100%;text-align:center;}.mgz-element.n0pb50e .image-title{font-size:16px;}Update all the necessary information in the provided fields.mgz-element.jpkel0y .image-content{width:100%;text-...
Why am I unable to checkout?
If you have issues completing your checkout, try logging out and logging into your account again. If it still persists please contact us at
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